How we handle your data
We build content engines and AI-assisted workflows on top of client data — analytics, credentials, strategy. Here is exactly what we do with it, in plain language.
Your data is isolated from every other client
Each client's data, credentials, and AI workflows run in a separated environment. Work for one client is never assembled with, informed by, or exposed to another client's data. No shared knowledge pools, no cross-client memory.
Your data never trains AI models
We use AI services under commercial terms that contractually exclude customer content from model training, with stricter zero-retention or self-hosted arrangements available for sensitive engagements. Your strategy does not become anyone's model.
Access is controlled and logged
Client data is encrypted at rest, credentials are stored in per-client vaults with least-privilege scopes, and access is limited to the team assigned to your account. Automated workflow actions are logged, and the log is available to you.
For regulated industries
For healthcare, finance, and other regulated clients, content runs through a compliance gate before anything publishes: automated screening against a rulebook your team defines — claims substantiation, identifier checks, required disclaimers, restricted vocabulary — followed by sign-off from a named approver on your side. Every draft, check result, approval, and timestamp lands in an audit trail you can produce on demand. Where engagements involve protected health information, we operate under a business associate agreement and scope data handling accordingly; many marketing engagements are structured to avoid PHI entirely, and we help you draw that boundary at intake.
What we learn — and what stays sealed
We get better with every engagement, and it's fair to say how. What compounds is our methodology: pipeline designs, quality-gate rules, brief structures, and compliance rulebook patterns — craft knowledge, written at the pattern level. Aggregated, anonymized performance benchmarks may inform our service and materials where our agreement permits it, and published results become case studies only with your permission.
What never crosses a client boundary: your strategy, audience research, unpublished drafts, credentials, customer data, and anything else from inside your environment. Improving our craft is humans and playbooks getting smarter — it is not AI training on your data, and it never involves your data appearing in anyone else's work.
When we part ways
Offboarding is part of the promise. On termination, we return your content, configurations, and reporting, then destroy your environment — data, credentials, and workflow state — within thirty days, and confirm it in writing. Your data doesn't linger in an agency archive.
Questions about any of this — or a security questionnaire we can fill out? Ask us directly.
Trust is an architecture decision.
We're happy to walk your team or counsel through ours.